bigwinlive Privacy Policy Your Information Is Protected

Last Updated: January 2026

Introduction

bigwinlive ("we", "our", "platform") operates a reliable online casino and betting service for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information when you use our website and services.

By registering on our platform or using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact us at [email protected].

We may update this Policy from time to time. If there are any significant changes, we will notify you via your registered email. The latest version of the Policy will always be available on this page.

1. Information We Collect

To create your account and provide our services, bigwinlive may collect the types of information listed below. We use this information only for necessary purposes.

1.1 Registration and Identity Verification Information

Full name (Bengali or English)
Date of birth (for age verification — accounts are only provided to users aged 21 and above)
Email address
Mobile number
National ID card or passport number (for KYC verification)

1.2 Financial and Transaction Information

bKash, Nagad, Rocket, or bank account details (for deposits and withdrawals)
Transaction history — deposits, withdrawals, bonus credits
Betting and gaming activity records

1.3 Technical and Usage Information

IP address and device type
Browser type and version
Pages visited on our site and time spent
Information collected through cookies and similar tracking technologies
Login time and geographic location (up to country and region level)

1.4 Communication Information

Messages and complaints you send via live chat or email
Customer service related records

2. Purpose of Data Collection

bigwinlive uses your information only for the legitimate purposes listed below. We never sell your information to third parties without your permission.

Account management: To ensure registration, login, and account security.
Service delivery: To manage deposits, withdrawals, bonuses, and gaming services.
Age and identity verification: To ensure that only individuals aged 21 or above use our services.
Financial fraud prevention: To detect and prevent suspicious transactions.
Legal compliance: To comply with applicable laws and regulations and meet regulatory requirements.
Customer support: To respond to your questions, complaints, and assistance requests.
Responsible gaming: To identify addiction risks and provide limit-setting features.
Platform improvement: To analyze user experience and improve service quality.
Promotional communication: To inform you about bonuses and offers with your consent.

3. Information Sharing and Disclosure

bigwinlive handles your personal information with strict confidentiality. However, in certain specific circumstances, we may share your information with third parties.

3.1 Trusted Service Providers

We share necessary information with payment processors (bKash, Nagad, Rocket, banks), technology infrastructure providers, and game content suppliers. These parties may only use your information to perform specific functions and are bound by our strict confidentiality agreements.

3.2 Legal Obligations

We may be required to disclose information to authorities to comply with court orders, government investigations, or applicable legal requirements. In such cases, only the information legally required will be disclosed.

3.3 Fraud and Security

Information may be shared with security agencies to detect and prevent fraudulent activity, money laundering, or other illegal activities.

3.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new entity. We will notify you before any such change occurs.

We will never: sell your information to third parties; share your information with other organizations for marketing purposes; or share unnecessary information without your consent.

4. Data Security Measures

bigwinlive has adopted industry-standard technical and organizational measures to protect your personal information. Our platform ensures a safe and reliable environment.

4.1 Technical Security

SSL/TLS Encryption: All data transmission between your browser and our servers is protected by SSL encryption.
Data Encryption: Stored sensitive information (passwords, financial data) is kept in encrypted format.
Firewall and Anti-Fraud System: Automated systems are active to detect unauthorized access and suspicious activity.
Regular Security Audits: Our systems are reviewed regularly to identify security vulnerabilities.
Two-Factor Authentication (2FA): An additional security layer for account protection.

4.2 Organizational Security

Only authorized staff have access to personal information.
All staff are trained on data protection.
Data protection agreements are in place with third parties.
A rapid response plan is in place for security breach incidents.

Please note that no transmission or storage of information over the internet is 100% secure. We make every effort to ensure maximum protection, but we cannot guarantee complete security.

5. Cookies and Tracking Technologies

bigwinlive uses cookies and similar technologies to improve the quality of our services and personalize your experience.

5.1 Types of Cookies

Essential Cookies: Essential for the basic functionality of the site. Used to manage login sessions and security tokens.
Functional Cookies: Used to remember your preferences (language, settings).
Analytics Cookies: To review site usage and improve services.
Security Cookies: To detect fraud and unauthorized access.

5.2 Cookie Control

You can reject or delete cookies through your browser settings. However, disabling essential cookies may affect some site functionality and you may not be able to log in properly.

6. Data Retention Period

bigwinlive retains your information only for as long as necessary. The retention period depends on the type and purpose of the information.

Account information: For as long as the account is active and for the period required by legal obligations after the account is closed.
Transaction records: For the period required under financial regulations.
Communication records: For a reasonable period after the customer service purpose has been fulfilled.
Technical logs: For a limited period for security and system review purposes.

After the specified period, information is securely deleted or anonymized.

7. Your Rights

You enjoy the rights listed below regarding your personal information. Contact us to exercise these rights.

Right to access: You have the right to know what information we hold about you and how we use it.
Right to rectification: You can request correction of any inaccuracies in your information.
Right to erasure: In certain circumstances you can request deletion of your information, with exceptions for legal obligations.
Right to restrict processing: In certain cases you can request that the use of your information be limited.
Right to data portability: You can request your information in a common format.
Right to withdraw consent: You can withdraw your consent to promotional communications and optional data processing at any time.

To exercise these rights, contact us at the email listed in the contact section below. We will generally respond within 30 days.

8. Protection of Children and Minors

bigwinlive strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from minors.

If we become aware that a minor's information has entered our system, we will immediately close the relevant account and delete the information.

If you suspect that a minor is using our services, please notify us immediately at [email protected].

9. Third-Party Links and Services

Our platform may integrate third-party payment gateways (bKash, Nagad, Rocket) and game providers (PG Soft, Pragmatic Play, JILI, Spribe, Ezugi, and others). These third parties have their own privacy policies, and bigwinlive is not responsible for how your information is used on their platforms.

We work with these third-party service providers under agreements whereby they may only use your information to perform designated functions.

10. Changes to the Policy

bigwinlive may change or update this Privacy Policy from time to time. The Policy may change in the following circumstances:

When new services or features are launched
Due to legal or regulatory changes
As a result of improvements to security measures
Due to changes in business processes

For any significant changes, we will notify you 30 days in advance via your registered email. Continued use of our services after the changes will be considered as your agreement to the updated Policy.

We will always state the "Last Updated" date at the top of this page.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to make a request regarding your information, please contact us.

Email: [email protected]

Live Chat: 24/7 support available in Bengali

We will generally respond to your request within 30 business days. For urgent matters, please contact us via live chat.

If you believe we are not following this Policy properly or that your information rights have been violated, please contact us directly first. We will make every effort to resolve the matter promptly.